🔒 Quick Summary: my town33 collects your data to operate your account, process transactions, and improve our services. We not sell your data to third parties. You have the right to access, correct, and delete your data at any time.
👋 1. Introduction
Welcome to the Privacy Policy my town33. We understand that your personal data is something precious and sensitive. That is why we are committed to protecting it with the highest security standards available.
This policy explains how my town33 ("we", "platform") collect, process, store, and protect your personal information ("data", "information") when you use our website, mobile app, and all other services.
This Privacy Policy applies to all registered members, website visitors, and any individual who interacts with the platform my town33 in any way. By using our platform, you agree to the collection and use of information as described in this Policy.
We respect every individual's right to privacy and comply with applicable data protection legislation. If you have any questions about how we handle your data, you may reach us by email at support@mytown33.click or via 24/7 live chat within the platform.
📌 Note: This policy may be updated from time to time. We will notify members via in-platform notices or SMS whenever material changes are made. The "Updated" date at the top of this document reflects the latest version in effect.
📋 2. Types of Data We Collect
My town33 collects various types of information for legitimate and transparent purposes. The following are the main categories of data we collect:
2.1 Information You Provide Directly
- Full name (as per MyKad or Malaysian Passport)
- An active Malaysian phone number
- Email address (if registered)
- Date of birth (for age verification)
- Bank account or e-wallet details (for payment processing – fully encrypted)
- Identity verification documents during the KYC process
2.2 Automatically Collected Information
- Your device's IP address
- Browser type and version in use
- Device operating system (Android, iOS, Windows)
- Session data – login time, usage duration, pages visited
- Betting activity data – bet type, amount, and outcome (for risk management and compliance purposes)
- Approximate location data (state/city) based on IP
- Cookie data and similar tracking technologies
2.3 Information from Third Parties
- Verification data from e-wallet providers (Touch 'n Go, GrabPay, DuitNow, ShopeePay, Boost) during transaction processing
- Information from banking institutions (Maybank2u, CIMB Clicks) for deposits and withdrawals via FPX
- Data from third-party identity verification providers (where used for KYC purposes)
| Data Category |
Example |
Status |
Primary Purpose |
| Identity |
Full name, date of birth |
Mandatory |
Age & account verification |
| Contact |
Phone number, email |
Mandatory |
Communications & OTP |
| Finance |
E-wallet, bank |
Mandatory |
Deposits & Withdrawals |
| Technical |
IP, browser, OS |
Auto |
Security & diagnostics |
| Usage |
Betting data, sessions |
Auto |
Compliance & improvements |
⚙️ 3. How We Use Your Data
My town33 uses collected data solely for the following purposes. We do not use your data for any other purpose without your prior consent:
3.1 Service Operations
- Creating and managing your my town33 member account
- Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, ShopeePay, and Boost
- Processing withdrawals of winnings to your account
- Providing access to Sports Betting (Malaysia Super League, EPL, badminton, tennis), Live Casino, E-Sports, and virtual sports
- Managing bonuses, promotions, and VIP programmes
3.2 Security & Compliance
- Verifying member identities and preventing fraud
- Detecting and investigating suspicious activity or breaches of our terms of use
- Complying with legal obligations, including Anti-Money Laundering (AML) requirements
- Maintaining platform security and preventing unauthorised access
3.3 Service Improvements
- Analysing usage patterns to improve the interface and user experience
- Testing new features prior to full launch
- Providing more effective and personalised customer support
- Developing new products and services relevant to Malaysian members
3.4 Communications
- Sending OTPs and important security notices via SMS
- Notifying you of terms updates, policy changes, or service disruptions
- Sending bonus offers and promotions you have opted in to receive (unsubscribe available)
📧 Marketing Communication Preferences: You may opt out of receiving marketing communications from my town33 at any time through your account settings or by contacting customer support. This will not affect communications related to the operation of your account.
🤝 4. Data Sharing & Disclosure
my town33 does not sell, rent, or trade your personal data to third parties. Full stop. This is a core principle we never compromise on.
However, there are limited circumstances in which we may need to share your data with trusted third parties:
4.1 Trusted Service Providers
We work with third-party service providers who help us operate the platform. They are given access only to the data necessary for their specific tasks and are bound by strict confidentiality agreements:
- Payment processors – To facilitate transactions via Malaysian e-wallets and FPX internet banking
- Cloud service provider – For secure data storage with full encryption
- Identity verification providers – For regulatory-compliant KYC processing
- Analytics platform – To understand platform usage patterns (anonymised data only)
4.2 Legal Requirements
My town33 may be required to disclose your data where mandated by law, court order, or direction from a competent authority in Malaysia. In each such case, we will notify you where permitted by law to do so.
4.3 Legitimate Interest Protection
Where necessary to prevent fraud, protect the safety of other members, or defend my town33's legitimate rights, we may share the minimum required data with the relevant parties.
✅ Our Commitment: Every third party that works with my town33 is carefully vetted, required to sign a data protection agreement, and periodically audited to ensure compliance with our security standards.
🔐 5. Data Security
My town33 takes security infrastructure seriously to safeguard your personal data. The following are the key security measures we have in place:
- 256-bit SSL/TLS Encryption – All data transmitted between your device and my town33's servers is fully encrypted, including payment information
- Data encryption at rest – Sensitive personal data is encrypted at rest in our database
- Two-factor authentication (2FA) – Option to add an extra layer of security to your account login
- 24/7 Monitoring – Automated monitoring systems detect and alert on any abnormal activity
- Regular penetration testing – Independent security audits are conducted periodically to identify and patch vulnerabilities
- Internal access controls – my town33 staff may only access data necessary for their role, and all access is logged
- Secure data backup – Data is regularly backed up to encrypted, secure locations
⚠️ Shared Responsibility: While my town33 implements comprehensive security measures, the safety of your account also depends on your own actions. Please use a strong password, enable 2FA, never share your login credentials, and log out from public devices after using the platform.
⚖️ 6. Your Rights Regarding Personal Data
As a my town33 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
Right of Access
You have the right to request and receive a copy of all personal data we hold about you.
Right to Rectification
If any of your data is inaccurate or out of date, you have the right to request a correction through your account settings or via customer support.
Right to Erasure
You may request deletion of your personal data by closing your account, subject to statutory record-keeping obligations.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time, without giving any reason.
Right to Restrict
Under certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.
Data Portability
You may request your data in a machine-readable format for transfer to another service provider.
To exercise any of the rights above, contact the my town33 privacy team by email at support@mytown33.click or via live chat on the platform. We will process your request within 14 business days. Your identity may need to be verified before we can action any data-related request.
🍪 7. Cookie Policy
The my town33 website and app use cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:
Session Cookie
Important
Maintains your login session while using the platform. Cleared when you close your browser.
Auth Token
Important
Securely verifies your identity for each request without requiring you to log in repeatedly.
Analytics Cookie
Analytics
Collecting anonymised data on how users interact with the platform to help us enhance the overall experience.
Preference Cookie
Preferences
Stores your preferences such as language, theme, and display settings for future sessions.
Security Cookie
Important
Helps detect suspicious activity and protect your account from unauthorised access.
You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the my town33 platform. Analytics and preference cookies are optional and can be turned off without impacting core functionality.
📅 8. Data Retention Period
My town33 retains your personal data only for as long as necessary for the purposes outlined in this Policy, or as required by law. The following are our general data retention guidelines:
- Active account data – Retained for as long as your account remains active and in good standing
- Financial transaction records – Retained for a minimum of 7 years after a transaction occurs, as required under Malaysian financial regulations
- KYC records and identity verification documents – Retained for 5 years after account closure or the date of the last KYC update
- Customer support communication logs – Retained for 2 years
- Security log data – Retained for 1 year for investigation purposes if required
- Closed account data – The minimum data required for legal compliance is retained for the stipulated period; all remaining data is deleted within 30 days of account closure
🗑️ Data Deletion: Once the retention period expires or you request deletion (and no legal obligation prevents it), my town33 will securely delete or anonymise your data so it can no longer be linked back to you.
👶 9. Child Protection
My town33 is an adult entertainment platform intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
Should we discover that we have collected data from a minor without appropriate parental or guardian verification, we will take immediate steps to delete that information and close the account in question.
If you believe a minor has registered an account on the my town33 platform, please contact us immediately at support@mytown33.click with the relevant details so we can take prompt action.
⚠️ Parents & Guardians: Please monitor your children's online activity. my town33 encourages the use of parental control software to prevent unauthorised access to the betting platform by minors. If you require information on parental control tools, please contact our support team.
📬 10. Contact Us About Privacy
If you have any questions, concerns, or complaints regarding my town33's Privacy Policy or how we handle your personal data, we encourage you to reach out to us directly:
- Email: support@mytown33.click (please mark the subject line: "Privacy Enquiry")
- Live Chat: Available 24/7 via the chat icon within the my town33 platform
- Response time: We are committed to responding to all privacy-related enquiries within 5 business days
For complaints that cannot be resolved through the channels above, you have the right to refer the matter to the relevant data protection authority under applicable Malaysian law.
Effective date: 1 January 2026 | Version: 3.1 | Next review: 1 July 2026